Terms of service

 PETVOLA — TERMS OF USE AND CONDITIONS OF SALE

Last Updated: July 12, 2026

IMPORTANT — PLEASE READ CAREFULLY

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, COORDINATED OR MASS ACTION PROCEDURES, AND JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW SECTIONS 20 THROUGH 24 CAREFULLY.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, DISPUTES WILL BE RESOLVED THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION AGREEMENT AS DESCRIBED IN SECTION 24.

BY ACCESSING OUR WEBSITE, CREATING AN ACCOUNT, ENROLLING IN A SUBSCRIPTION, OR PURCHASING A PRODUCT, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS.

PETVOLA is operated by PETVOLA
Operated by: Aurum Ventures LLC
1357 Ridgeway Street
Pomona, CA 91768
United States

References to “PETVOLA,” “we,” “us,” or “our” mean Aurum Ventures LLC.

1. Acceptance of Terms

These Terms of Use and Conditions of Sale (“Terms”) govern your access to and use of petvola.com, including its related subdomains, checkout pages, landing pages, account portals, mobile experiences, and other digital properties that link to these Terms collectively, the “Website.”

These Terms also govern your purchase or use of PETVOLA pet supplements, pet wellness products, subscription services, promotional products, and related goods collectively, the “Products.”

By accessing or using the Website, creating an account, submitting an order, enrolling in a subscription, or affirmatively accepting these Terms, you represent and agree that:

  • You are at least eighteen years old;

  • You have the legal capacity to enter into a binding agreement;

  • The information you provide is accurate and complete;

  • You have authority to use the payment method submitted; and

  • You agree to be bound by these Terms and all policies incorporated into them.

If you do not agree to these Terms, do not use the Website or purchase Products.

1.1 Electronic Assent and Clickwrap

Where presented, you may be required to check an unchecked box, click a clearly labeled button, or take another affirmative action confirming your agreement to these Terms, our subscription terms, or another policy.

Your affirmative action constitutes your electronic signature and legally binding electronic consent.

1.2 Changes to These Terms

We may revise these Terms from time to time. Material changes may be communicated through the Website, by email, through your account, or by another reasonable method.

The updated version becomes effective on the stated “Last Updated” date. Changes will not apply retroactively where prohibited by law.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms.

2. Website Access and Permitted Use

Subject to these Terms, PETVOLA grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Website for personal, lawful, and non-commercial purposes.

We may, where permitted by law:

  • Modify, suspend, or discontinue any part of the Website;

  • Restrict access to particular features;

  • Refuse or cancel orders;

  • Limit quantities;

  • Suspend or terminate accounts; and

  • Refuse service to users who violate these Terms or applicable law.

We do not guarantee that the Website or any particular feature will always be available, uninterrupted, secure, or error-free.

3. Account Registration and Security

You may be permitted or required to create an account.

You agree to:

  • Provide accurate, complete, and current information;

  • Keep your login credentials confidential;

  • Restrict unauthorized access to your account;

  • Accept responsibility for activity conducted through your account; and

  • Notify us promptly at support@petvola.com if you suspect unauthorized access.

You may not create an account using false information or impersonate another person or business.

We may suspend or disable accounts that violate these Terms, appear fraudulent, create security risks, or are otherwise being misused.

4. Prohibited Uses

You may not use the Website to:

  • Violate any applicable law, regulation, or third-party right;

  • Commit fraud or engage in deceptive conduct;

  • Scrape, crawl, harvest, index, or collect Website data through unauthorized automated means;

  • Circumvent Website security or access restrictions;

  • Introduce malware, viruses, harmful code, or disruptive technology;

  • Interfere with the operation, availability, or security of the Website;

  • Attempt unauthorized access to systems, accounts, payment information, or data;

  • Impersonate another person, organization, or PETVOLA representative;

  • Collect personal information about another user without authorization;

  • Infringe copyrights, trademarks, publicity rights, privacy rights, or intellectual-property rights;

  • Submit false reviews, fabricated testimonials, or deceptive claims;

  • Purchase Products for unauthorized resale;

  • Reverse engineer Website software;

  • Use PETVOLA content to train an artificial-intelligence system without written authorization; or

  • Use the Website or Products for any unlawful or unauthorized commercial purpose.

We may investigate suspected violations and cooperate with payment processors, service providers, regulatory authorities, courts, and law-enforcement agencies where legally permitted or required.

5. Intellectual Property

The Website and its contents, including trademarks, product names, formulas, text, graphics, packaging, photographs, videos, designs, logos, icons, software, layouts, and other materials, are owned by or licensed to PETVOLA and are protected by applicable intellectual-property laws.

“PETVOLA” and associated names, logos, packaging, and brand elements are trademarks or trade dress belonging to [LEGAL ENTITY NAME] or its licensors.

You may not copy, reproduce, publish, distribute, modify, create derivative works from, sell, license, display, commercially exploit, or otherwise use PETVOLA intellectual property without prior written authorization.

No license is granted except the limited Website-access right expressly stated in these Terms.

6. Pet Products, Animal Use and Veterinary Disclaimer

6.1 Animal Use Only

PETVOLA Products are intended only for the animal species identified on the applicable Product label.

Unless expressly stated otherwise, Products are:

  • Intended for animal use only;

  • Not intended for human consumption;

  • Not intended for use in livestock or food-producing animals;

  • Not intended for species not identified on the label; and

  • Not a substitute for appropriate veterinary care.

Keep Products out of the reach of children and animals for which the Product is not intended.

6.2 Follow Product Directions

You are responsible for reviewing and following all Product labels, warnings, storage instructions, serving directions, weight ranges, age limitations, and species-specific instructions.

Do not exceed the labeled serving amount unless specifically directed by a licensed veterinarian.

Product suitability and serving amounts may depend on factors including:

  • Species;

  • Breed;

  • Weight;

  • Age;

  • Diet;

  • Pregnancy or nursing status;

  • Existing medical conditions;

  • Current medications; and

  • Other supplements or animal-health products being used.

6.3 No Veterinary Advice

Content available through the Website, including product descriptions, articles, advertisements, testimonials, customer reviews, social-media content, FAQs, and customer-support communications, is provided for general informational purposes only.

It does not constitute veterinary advice, diagnosis, treatment, or a veterinarian-client-patient relationship.

Consult a licensed veterinarian before giving a Product to your pet, particularly if your pet:

  • Is pregnant or nursing;

  • Is very young or elderly;

  • Has a diagnosed or suspected medical condition;

  • Has allergies or known sensitivities;

  • Is taking medication;

  • Is receiving another supplement;

  • Is scheduled for surgery; or

  • Has previously experienced an adverse reaction.

6.4 No Disease-Treatment Representation

Nothing on the Website should be interpreted as representing that a PETVOLA Product is an FDA-approved animal drug unless that statement is expressly made on the Product’s official labeling.

Unless expressly authorized and labeled otherwise, PETVOLA Products are not intended to diagnose, cure, mitigate, treat, or prevent disease.

Statements regarding nutritional support, normal bodily functions, appearance, behavior, mobility, digestion, skin, coat, dental health, general wellness, or similar matters should not be interpreted as promises to treat a disease or medical condition.

6.5 Individual Results

Animals may respond differently to the same Product. Results depend on numerous factors and are not guaranteed.

Testimonials, reviews, photographs, case examples, and reported experiences represent individual experiences and do not guarantee that your pet will obtain the same or similar outcome.

6.6 Adverse Reactions and Emergencies

Discontinue use and contact a licensed veterinarian if your pet experiences an unexpected or adverse reaction.

For suspected poisoning, overdose, severe allergic reaction, breathing difficulty, collapse, seizures, or another emergency, contact a veterinarian, emergency animal hospital, or appropriate animal poison-control service immediately.

Customer service is not an emergency veterinary service.

6.7 Product Appearance and Natural Variation

Because some Products may contain naturally sourced ingredients, minor variations in color, texture, aroma, density, shape, or appearance may occur between batches.

Such variations do not necessarily indicate that a Product is defective or unsafe.

6.8 Reliance Disclaimer

You assume responsibility for determining, together with a licensed veterinarian where appropriate, whether a Product is suitable for your pet.

To the maximum extent permitted by law, PETVOLA is not responsible for harm caused by:

  • Use contrary to Product directions;

  • Use for an unintended species;

  • Excessive servings;

  • Combining Products with incompatible medications or supplements;

  • Failure to disclose relevant health conditions to a veterinarian;

  • Improper storage;

  • Use after the expiration date;

  • Unauthorized alteration or repackaging; or

  • Reliance on general Website information instead of veterinary advice.

7. Electronic Communications

By using the Website, creating an account, or purchasing a Product, you consent to receive transactional electronic communications from us, including:

  • Order confirmations;

  • Payment receipts;

  • Shipping updates;

  • Delivery notifications;

  • Subscription confirmations;

  • Renewal reminders;

  • Cancellation confirmations;

  • Safety notices;

  • Recall notices; and

  • Customer-service communications.

Where you separately opt in, you may also receive marketing communications.

You may unsubscribe from marketing emails through the unsubscribe link contained in those emails. Unsubscribing from marketing communications does not prevent us from sending necessary transactional, safety, account, or legal communications.

Electronic communications satisfy any legal requirement that communications be provided in writing, where permitted by law.

8. Privacy, Cookies and Tracking

Our collection, processing, disclosure, and protection of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Website may use cookies, pixels, analytics tools, advertising technologies, session-recording tools, and similar technologies operated by PETVOLA and authorized third parties.

These technologies may be used to:

  • Operate the Website;

  • Remember preferences;

  • Process transactions;

  • Prevent fraud;

  • Analyze performance;

  • Improve customer experience;

  • Personalize content;

  • Measure advertising; and

  • Support marketing activities.

Additional choices may be available through our cookie banner, Privacy Policy, or applicable privacy-request page.

9. Orders, Payments and Billing

9.1 Orders Are Offers to Purchase

Submitting an order constitutes an offer to purchase the selected Products.

An automated order confirmation only confirms that we received your order. It does not necessarily constitute final acceptance.

We may accept, reject, limit, or cancel an order for reasons including:

  • Product unavailability;

  • Suspected fraud;

  • Unauthorized resale;

  • Pricing or listing errors;

  • Payment failure;

  • Shipping restrictions;

  • Regulatory restrictions;

  • Excessive purchase quantities; or

  • Violation of these Terms.

If we cancel an order after payment has been captured, we will refund the applicable amount unless we are legally permitted to retain it.

9.2 Pricing and Taxes

Unless stated otherwise, prices are listed in U.S. dollars.

Prices, discounts, offers, shipping charges, and Product availability may change without notice. Changes do not affect completed purchases except in the case of an obvious pricing or technical error.

Applicable taxes may be calculated and collected based on the shipping destination and other legally relevant factors.

9.3 Payment Authorization

By providing a payment method, you represent that:

  • You are authorized to use it;

  • The information submitted is accurate;

  • You authorize the applicable charges; and

  • You will pay all amounts associated with your order.

You authorize PETVOLA and its payment processors to charge your payment method for:

  • Product prices;

  • Subscription renewals;

  • Shipping and handling;

  • Applicable taxes; and

  • Other charges clearly disclosed before purchase.

9.4 Account Updater Services

Our payment processor or your card issuer may provide updated payment credentials, such as a new card number or expiration date.

Where permitted, you authorize us to use updated credentials to process authorized purchases and subscription renewals.

Contact your financial institution regarding its account-updater services.

9.5 Payment Failure and Reversals

If payment is declined or reversed, we may:

  • Suspend or cancel the order;

  • Suspend future subscription shipments;

  • Retry an authorized recurring payment;

  • Request another payment method;

  • Invoice an unpaid balance; or

  • Pursue lawful collection remedies.

You remain responsible for valid amounts owed and for fees imposed by your bank or payment provider.

9.6 Third-Party Payment Processors

Payments may be processed by third-party payment providers.

Their services may be governed by separate terms and privacy policies. PETVOLA is not responsible for outages, errors, holds, or restrictions caused solely by a third-party payment provider, except where applicable law requires otherwise.

10. Shipping and Delivery

10.1 Shipping Information

You must provide a complete and accurate shipping address, recipient name, email address, and any requested contact information.

Contact support@petvola.com immediately if an address must be changed. We cannot guarantee that changes can be made after processing begins.

You are responsible for costs resulting from an incorrect or incomplete address, refusal of delivery, or failure to retrieve a shipment, except where caused by PETVOLA.

10.2 Shipping Estimates

Processing, shipping, and delivery dates are estimates and are not guaranteed unless expressly stated in writing.

Delays may occur due to:

  • Carrier disruptions;

  • Weather;

  • Customs;

  • High order volume;

  • Supply-chain issues;

  • Incorrect addresses;

  • Security reviews;

  • Holidays; or

  • Events outside our reasonable control.

10.3 International Orders

Where international shipping is available, customers are responsible for applicable import duties, customs charges, taxes, brokerage fees, and compliance with local import requirements unless checkout states otherwise.

We do not guarantee that every Product may legally be imported into every jurisdiction.

10.4 Title and Risk of Loss

Title and risk of loss transfer as provided by applicable law.

Nothing in these Terms eliminates mandatory consumer rights or remedies relating to lost, damaged, misdelivered, or undelivered goods.

11. Delivery Confirmation and Missing Packages

Carrier tracking, delivery scans, photographs, GPS records, signature records, and other carrier information may be used as evidence that a shipment was delivered to the address provided.

Carrier confirmation is not automatically conclusive where credible evidence demonstrates loss, theft, misdelivery, fraud, or carrier error.

You must report a missing, damaged, or incorrectly delivered shipment to support@petvola.com within a reasonable period after the expected delivery date.

We may require:

  • Confirmation of the delivery address;

  • Photographs;

  • A signed statement;

  • A police or carrier report where reasonably appropriate; or

  • Cooperation with a carrier investigation.

Any resolution is subject to our Shipping Policy, Refund Policy, carrier findings, and applicable law.

12. Returns, Refunds and Product Issues

Our Refund Policy is incorporated into these Terms by reference and controls eligible returns, refunds, replacements, and satisfaction-guarantee claims.

Unless otherwise stated in the Refund Policy:

  • Refunds are issued to the original payment method;

  • Processing times vary by financial institution;

  • Original shipping charges may be non-refundable;

  • Return shipping may be deducted where legally permitted;

  • Opened or used consumable Products may be subject to restrictions for health and safety reasons; and

  • Promotional, clearance, gifted, or complimentary Products may be subject to different conditions.

Nothing in these Terms limits rights that cannot legally be waived.

Contact support@petvola.com regarding damaged, defective, contaminated, incorrect, or recalled Products.

Do not continue using a Product you reasonably believe may be unsafe or defective.

13. Subscriptions and Automatic Renewal

13.1 Subscription Enrollment

PETVOLA may offer recurring Product shipments through a subscription or automatic-renewal program.

Before enrollment, the checkout process will disclose the material subscription terms, including:

  • That the subscription continues until cancelled;

  • The Products included;

  • The billing and shipment frequency;

  • The amount or range of amounts charged;

  • Any introductory or promotional pricing;

  • When promotional pricing ends;

  • The minimum commitment, if any;

  • How to cancel; and

  • PETVOLA’s contact information.

You must affirmatively consent to the recurring-payment terms before enrollment.

We will not rely on a pre-checked box as the sole method of obtaining subscription consent.

13.2 Recurring Payment Authorization

By enrolling, you authorize PETVOLA to charge your selected payment method at the disclosed interval until the subscription is cancelled.

The amount charged may include:

  • The subscription price;

  • Shipping;

  • Applicable taxes; and

  • Other charges clearly disclosed before enrollment.

13.3 Enrollment Confirmation

After enrollment, we will send a confirmation capable of being retained by you.

The confirmation will include or provide access to:

  • The Products included;

  • The recurring price;

  • Billing frequency;

  • Renewal terms;

  • Cancellation instructions;

  • A direct cancellation method or link; and

  • PETVOLA’s contact information.

13.4 How to Cancel

You may cancel your subscription at any time through the cancellation methods presented during enrollment and in your confirmation.

Available methods may include:

Online: Access the subscription-management area at petvola.com/account or the cancellation link provided in your confirmation.

Email: Send a cancellation request to support@petvola.com from the email address associated with your order.

Where required by law, customers who enroll online will be able to cancel online without being required to speak with a representative.

We may require reasonable authentication to protect your account from unauthorized cancellation.

13.5 Timing of Cancellation

To prevent a renewal charge, submit cancellation before the next renewal payment has been processed.

A cancellation submitted after a renewal charge has already been processed normally applies to the following billing period, subject to:

  • Applicable law;

  • Our Refund Policy;

  • Whether the order has entered fulfillment; and

  • Any satisfaction guarantee displayed at purchase.

We will provide a cancellation confirmation by email or through the account portal.

13.6 No Unreasonable Cancellation Barriers

We will not intentionally obstruct or unreasonably delay a valid cancellation request.

We may present an optional discount, pause option, shipment change, or retention offer, provided you remain able to complete cancellation promptly.

You are not required to accept a retention offer.

13.7 Changes to Price or Material Terms

We may change subscription pricing or other material terms by providing advance notice as required by applicable law.

The notice will explain:

  • The change;

  • When it takes effect; and

  • How to cancel.

Where required, notice of a price change will be provided within the legally required time before the change takes effect.

13.8 Promotional and Trial Offers

If a subscription begins with a free trial, introductory price, discounted period, or other promotion, the applicable terms will be disclosed before enrollment.

Where required by law, we will send an advance reminder before the promotional period ends.

Unless cancelled before the disclosed deadline, the subscription will renew at the disclosed regular price.

13.9 Renewal Reminders

We will provide renewal or annual subscription reminders where required by applicable law.

A reminder may include:

  • The Product covered;

  • Billing frequency;

  • Amount charged;

  • Renewal date; and

  • Cancellation method.

13.10 Failed Payments

If a recurring payment fails, you authorize us to:

  • Retry the authorized charge;

  • Contact you for updated payment information;

  • Use updated card credentials provided by your issuer;

  • Suspend shipment; or

  • Cancel the subscription.

You will not be charged for Products that are not shipped unless otherwise permitted by law.

13.11 State-Specific Rights

Certain states provide additional automatic-renewal and cancellation rights.

PETVOLA will apply mandatory state protections where they apply, regardless of any conflicting wording in these Terms.

14. SMS and Mobile Messaging

Where PETVOLA offers a text-messaging program, participation is voluntary.

By affirmatively opting in, you consent to receive recurring transactional or marketing text messages from or on behalf of PETVOLA at the number provided.

Consent to marketing text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

You may opt out by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

You may request assistance by replying HELP or contacting support@petvola.com.

After opting out, you may receive a final confirmation message. Carriers are not responsible for delayed or undelivered messages.

You represent that you are the subscriber or customary user of the mobile number provided and will notify us if the number changes.

15. Reviews, Photographs and User Content

“User Content” includes reviews, testimonials, photographs, videos, comments, pet stories, social-media posts, submissions, survey responses, and other materials you submit to PETVOLA.

By submitting User Content, you grant PETVOLA a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to:

  • Use;

  • Reproduce;

  • Edit;

  • Adapt;

  • Publish;

  • Translate;

  • Distribute;

  • Display;

  • Perform; and

  • Create derivative works from the User Content.

This license includes use for advertising, social media, packaging, Website content, educational materials, and other legitimate business purposes.

You represent and warrant that:

  • You own or control the necessary rights;

  • The User Content is truthful;

  • It does not infringe third-party rights;

  • It does not contain unlawful or deceptive claims;

  • Any individuals shown have consented where required; and

  • Submission and use of the content do not violate applicable law.

You should not state or imply that a Product diagnoses, cures, treats, mitigates, or prevents a disease unless the statement is legally authorized and supported.

We may edit, refuse, remove, or decline to publish User Content, but we are not obligated to monitor every submission.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, PRODUCTS, SERVICES, CONTENT, AND SUBSCRIPTION FEATURES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

PETVOLA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • NON-INFRINGEMENT;

  • TITLE;

  • ACCURACY;

  • AVAILABILITY;

  • QUIET ENJOYMENT; AND

  • RESULTS.

PETVOLA DOES NOT WARRANT THAT:

  • THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE;

  • DEFECTS WILL ALWAYS BE CORRECTED;

  • THE WEBSITE WILL BE FREE FROM HARMFUL COMPONENTS;

  • EVERY PRODUCT WILL BE SUITABLE FOR EVERY PET;

  • A PRODUCT WILL PRODUCE A PARTICULAR RESULT; OR

  • PRODUCT CONTENT WILL REPLACE VETERINARY CARE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETVOLA AND ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, MANUFACTURERS, FULFILLMENT PROVIDERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR MULTIPLE DAMAGES.

THIS INCLUDES DAMAGES RELATING TO:

  • LOST PROFITS;

  • LOST DATA;

  • LOSS OF GOODWILL;

  • BUSINESS INTERRUPTION;

  • SUBSTITUTE PRODUCTS OR SERVICES;

  • LOSS OF USE;

  • WEBSITE ACCESS;

  • SUBSCRIPTION SERVICES;

  • PRODUCT PURCHASES;

  • ADVERTISING;

  • CUSTOMER CONTENT; OR

  • RELIANCE ON GENERAL INFORMATION.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, OR STATUTE.

17.1 Direct-Damages Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETVOLA’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO A CLAIM WILL NOT EXCEED THE GREATER OF:

  1. THE TOTAL AMOUNT YOU PAID TO PETVOLA DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR

  2. ONE HUNDRED U.S. DOLLARS.

17.2 Non-Excludable Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability where a restriction is prohibited by applicable consumer-protection law.

17.3 Basis of the Bargain

You acknowledge that the warranty disclaimers and liability limitations are material provisions reflected in the pricing and availability of the Products and Website.

18. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless PETVOLA and its affiliates, owners, directors, officers, employees, contractors, agents, licensors, service providers, successors, and assigns from claims, damages, liabilities, judgments, losses, costs, and reasonable attorneys’ fees arising from:

  • Your violation of these Terms;

  • Your unlawful or unauthorized use of the Website;

  • Your misuse, alteration, or unauthorized resale of a Product;

  • Your User Content;

  • Your violation of applicable law; or

  • Your infringement of another person’s rights.

PETVOLA may assume control of the defense of a covered matter. You agree to provide reasonable cooperation.

This Section does not require a consumer to indemnify PETVOLA for PETVOLA’s own unlawful conduct where such indemnification is prohibited.

19. Time Limit for Claims

TO THE FULLEST EXTENT PERMITTED BY LAW, A CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, A PRODUCT, OR A SUBSCRIPTION MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CLAIM ACCRUES.

A claim not commenced within that period is permanently barred.

This limitation does not apply where applicable law prohibits contractual shortening of the limitation period.

20. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT.

Except for disputes expressly excluded below, you and PETVOLA agree that disputes will be resolved through final and binding individual arbitration rather than through a lawsuit before a judge or jury.

20.1 Covered Disputes

“Dispute” means any dispute, claim, controversy, or cause of action arising out of or relating to:

  • These Terms;

  • The Website;

  • A Product;

  • A subscription;

  • Automatic renewal;

  • Billing;

  • Shipping;

  • Advertising;

  • Product claims;

  • Customer communications;

  • Privacy;

  • An alleged misrepresentation; or

  • The relationship between you and PETVOLA.

“Dispute” will be interpreted broadly to the maximum extent permitted by law.

20.2 Informal Notice Before Arbitration

Before commencing arbitration, the initiating party must provide a written Notice of Dispute.

The notice must include:

  • The claimant’s full name;

  • Mailing address;

  • Email address associated with the order or account;

  • Relevant order number, if available;

  • A description of the dispute;

  • The factual basis for the claim; and

  • The specific relief requested.

Notices to PETVOLA must be sent to:

[LEGAL ENTITY NAME]
Attn: Legal Department
[BUSINESS ADDRESS]
Email: legal@petvola.com

The parties will attempt in good faith to resolve the dispute for at least thirty days after receipt of a complete notice.

The thirty-day period may be extended by mutual agreement.

20.3 Federal Arbitration Act

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitrator will determine disputes concerning the interpretation, scope, applicability, or enforceability of this arbitration agreement, except that a court will determine issues that applicable law requires a court to decide.

20.4 Arbitration Administrator and Rules

Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules and Mediation Procedures, as modified by these Terms.

If the AAA is unavailable or declines to administer the matter, the parties will attempt to select another nationally recognized arbitration provider.

If the parties cannot agree, a court of competent jurisdiction may appoint the administrator.

PETVOLA will comply with applicable consumer-arbitration registration and fee requirements.

20.5 Arbitration Procedure

The arbitration will be conducted before one neutral arbitrator.

Unless the parties agree otherwise, proceedings may occur:

  • Through written submissions;

  • By telephone;

  • By videoconference; or

  • In person at a reasonably convenient location.

The arbitrator may award any individual remedy available under applicable substantive law, including damages, declaratory relief, injunctive relief, and attorneys’ fees where authorized.

The arbitrator must issue a reasoned written award sufficient to explain the essential findings and conclusions.

20.6 Arbitration Fees

Payment of arbitration filing, administration, and arbitrator fees will be governed by the administrator’s consumer rules and applicable law.

PETVOLA will pay fees it is required to pay under those rules.

Each party will bear its own attorneys’ fees unless a statute, rule, or arbitration award provides otherwise.

20.7 Small Claims Court

Either party may bring an individual claim in a court of competent small-claims jurisdiction, provided the claim remains individual and within that court’s authority.

20.8 Intellectual Property and Protective Relief

Either party may seek temporary or emergency relief in court where necessary to protect intellectual property, confidential information, account security, payment information, or against imminent irreparable harm.

Seeking such limited relief does not waive arbitration of the remaining dispute.

20.9 Public Injunctive Relief

Where applicable law prohibits arbitration of a claim for public injunctive relief, that claim may proceed in court after all arbitrable claims have been resolved or stayed as legally appropriate.

20.10 Self-Help and Chargeback Responses

Nothing in this Section prevents PETVOLA from:

  • Responding to a payment dispute or chargeback;

  • Suspending fraudulent transactions;

  • Preventing unauthorized account access;

  • Cancelling an order;

  • Preserving evidence; or

  • Exercising other lawful self-help remedies.

21. Class and Representative Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND PETVOLA AGREE THAT EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may participate as a plaintiff, claimant, representative, or class member in a purported:

  • Class action;

  • Collective action;

  • Consolidated action;

  • Representative action; or

  • Private-attorney-general action.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

This Section does not prevent the coordinated procedures described in Section 22 where required or permitted by the arbitration administrator’s rules.

22. Coordinated and Mass Arbitration Procedures

If twenty-five or more substantially similar arbitration demands are submitted within a 180-day period and are coordinated by the same or affiliated counsel or organizations, the demands may be treated as coordinated filings.

To promote efficient resolution:

  1. The parties will meet and confer regarding administration of the demands.

  2. The arbitration provider’s applicable mass-arbitration or coordinated-filing rules will apply.

  3. The provider may group, stage, batch, or sequence proceedings as permitted by its rules.

  4. A limited number of representative test cases may proceed first by agreement or provider order.

  5. Limitation periods will be tolled for properly submitted demands while required batching or sequencing occurs.

  6. No batch will determine another claimant’s individual claim unless that claimant agrees or applicable law permits it.

This Section does not authorize class arbitration.

If a court determines that a particular coordinated procedure is unenforceable, the remaining enforceable portions will remain in effect.

23. Jury Trial Waiver

IF A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND PETVOLA KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

24. Right to Opt Out of Arbitration

You may opt out of Sections 20 through 23 by sending written notice within thirty days after the date you first accept these Terms.

The notice must include:

  • Your full name;

  • Mailing address;

  • Email address associated with your account or order; and

  • A clear statement that you wish to opt out of the PETVOLA arbitration agreement.

Send the notice by either of the following methods:

Email: legal@petvola.com
Subject: Arbitration Opt-Out

Mail:

[LEGAL ENTITY NAME]
Attn: Legal Department — Arbitration Opt-Out
[BUSINESS ADDRESS]

An opt-out applies only to the individual submitting it. It does not affect the remaining provisions of these Terms.

25. Arbitration Severability

If a portion of Sections 20 through 24 is found unenforceable as applied to a specific claim or request for relief, that portion will be severed only as necessary.

The remaining claims and provisions will continue to be enforced to the maximum extent permitted by law.

If the class-action waiver is found unenforceable as to a particular claim, the arbitration agreement will not be interpreted to authorize class arbitration unless both parties expressly agree in writing.

26. Governing Law

Except as governed by the Federal Arbitration Act or mandatory consumer law, these Terms are governed by the laws of the State of Wyoming , without regard to conflict-of-law principles.

Nothing in these Terms deprives a consumer of mandatory protections provided by the law of the consumer’s state of residence where those protections cannot legally be waived.

For disputes that are not subject to arbitration, the parties consent to the state and federal courts located in Wyoming, sheridan , except where applicable law provides another required venue.

27. Force Majeure

PETVOLA is not liable for delay or failure to perform caused by events outside its reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • Epidemic or public-health emergency;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government action;

  • Import or export restrictions;

  • Labor disputes;

  • Carrier delays;

  • Supply-chain disruptions;

  • Manufacturing interruptions;

  • Product shortages;

  • Internet outages;

  • Cyberattacks;

  • Payment-processor outages; or

  • Utility failures.

Performance will be excused or extended for the duration reasonably affected by the event.

This Section does not excuse obligations that applicable law does not permit us to avoid.

28. Third-Party Services and Links

The Website may contain links to third-party websites, applications, social-media platforms, payment providers, review services, or other resources.

PETVOLA does not control and is not responsible for third-party:

  • Content;

  • Availability;

  • Security;

  • Privacy practices;

  • Products;

  • Services;

  • Claims; or

  • Terms.

Accessing third-party services is at your own risk and may be governed by separate agreements.

29. Copyright and DMCA Notices

If you believe material available through the Website infringes your copyright, send a written notice to:

Email: legal@petvola.com
Subject: DMCA Copyright Notice

The notice should include:

  1. Identification of the copyrighted work;

  2. Identification and location of the allegedly infringing material;

  3. Your name and contact information;

  4. A statement of good-faith belief that the use is unauthorized;

  5. A statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and

  6. Your physical or electronic signature.

We may remove material and terminate repeat infringers where appropriate.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without PETVOLA’s prior written consent.

PETVOLA may assign or transfer these Terms in connection with:

  • A merger;

  • Acquisition;

  • Financing;

  • Corporate reorganization;

  • Sale of assets;

  • Transfer of the PETVOLA brand;

  • Transfer to an affiliate; or

  • Operation of law.

Any prohibited assignment is void.

31. No Waiver

Failure to enforce a provision does not waive the right to enforce that provision later.

A waiver is effective only if it is in writing and signed by an authorized PETVOLA representative.

32. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, it will be enforced to the maximum lawful extent or severed as necessary.

The remaining provisions will remain in effect.

Sections 20 through 25 are also governed by their specific severability terms.

33. Suspension and Termination

These Terms remain effective until terminated.

We may suspend or terminate access to the Website or an account if we reasonably believe that you:

  • Violated these Terms;

  • Engaged in fraud;

  • Misused a Product or Website feature;

  • Created security or legal risk;

  • Engaged in abusive conduct; or

  • Used the Website for unauthorized resale or commercial activity.

Termination does not eliminate payment obligations or provisions that by their nature should survive, including provisions relating to:

  • Intellectual property;

  • Payments;

  • User Content;

  • Disclaimers;

  • Liability limitations;

  • Indemnification;

  • Dispute resolution; and

  • Governing law.

34. Entire Agreement

These Terms, together with the policies incorporated into them, constitute the complete agreement between you and PETVOLA concerning the Website, Products, orders, and subscriptions.

Incorporated policies may include:

  • Privacy Policy;

  • Refund Policy;

  • Shipping Policy;

  • Subscription Policy;

  • SMS Terms; and

  • Promotion-specific rules.

If a promotion, Product listing, or checkout page contains terms that conflict with these Terms, the more specific terms will control solely for that transaction or promotion.

Headings are provided for convenience and do not affect interpretation.

35. Promotions, Giveaways and Rewards

PETVOLA may offer discounts, gifts, rewards, giveaways, sweepstakes, referral programs, loyalty programs, scratch cards, or similar promotions.

Promotions may be governed by separate official rules.

Unless otherwise stated:

  • Participation is limited to persons eighteen years or older;

  • Promotions are void where prohibited;

  • Employees, contractors, and affiliates may be ineligible;

  • Entries or claims may be subject to verification;

  • Proof of purchase or eligibility may be required where lawful;

  • Rewards have no cash value unless expressly stated;

  • Rewards may not be transferred or resold;

  • Taxes are the winner’s responsibility;

  • Fraud, tampering, duplication, or manipulation voids participation;

  • PETVOLA may suspend or cancel a promotion affected by fraud, technical failures, or events beyond its control; and

  • A household or customer limit may apply.

No purchase is necessary for a sweepstakes where requiring a purchase would be prohibited.

The applicable official rules will control over this Section.

36. Contact Information

Questions regarding these Terms may be directed to:

PETVOLA

United States

Customer Support: support@petvola.com

Website: petvola.com