Contact information
Contact Us
We're here to help you keep your pet happy and healthy.
Whether you have questions about your order, our products, ingredients, shipping, subscriptions, or our satisfaction guarantee, our support team is ready to assist you.
Email Support
For all inquiries, please contact us at:
We aim to respond to all emails within 1 business day.
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (EST)
Messages received on weekends or U.S. holidays will be answered on the next business day.
Order Questions
To help us assist you as quickly as possible, please include:
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Your full name
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Your order number
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The email address used when placing your order
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A brief description of your question
Returns & Refunds
Before requesting a return or refund, please review our Refund Policy.
If your order qualifies, our support team will guide you through the return or replacement process.
Shipping & Tracking
If your tracking information has not updated or your package appears delayed:
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Carrier tracking updates may take up to 48 hours after shipment.
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International shipments may not update while the package is in customs or in transit between countries.
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If your package has not moved for more than 10 business days, please contact us and we'll investigate the shipment with the carrier.
Product Questions
Have questions about ingredients, serving directions, or choosing the right product for your pet?
Our team is happy to help with general product information. For pet-specific medical concerns, we always recommend consulting your licensed veterinarian before introducing a new supplement.
Business Information
PETVOLA
Operated by Aurum Ventures LLC
1357 Ridgeway Street
Pomona, CA 91768
United States
Email: support@petvola.com
We're Here for You
At PETVOLA, we're committed to creating premium pet wellness products backed by exceptional customer service.
If you ever need assistance before or after your purchase, we're only an email away.