Refund policy
Refund & Return Policy
PETVOLA Return & Refund Policy
Last Updated: July 12, 2026
30-DAY MONEY-BACK GUARANTEE
At PETVOLA, we stand behind the quality of our pet wellness products. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
1. Eligibility for Refunds
To be eligible for a refund, ALL of the following conditions must be met:
• Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
• Requests made after thirty (30) days from the confirmed delivery date are not eligible and will not be approved.
• Shipping and handling fees are non-refundable under any circumstances.
• Items must be returned in unused, unopened condition in their original packaging. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect.
REFUND ELIGIBILITY IS STRICTLY LIMITED TO THE THIRTY (30) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL NOT BE ELIGIBLE FOR A REFUND EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
2. Non-Eligible Refund Requests
The following are not eligible for refunds:
• Refund requests submitted outside the 30-day guarantee period.
• Subscription renewals or recurring charges processed after the 30-day window from the original delivery.
• Orders that have already been processed or fulfilled once the applicable refund period has passed.
• Requests made outside the terms of this Refund Policy.
Carrier delivery confirmation may be used, together with other available shipping information, to determine the beginning of the applicable 30-day refund period.
3. Subscriptions & Recurring Orders
3.1 Subscription Refund Eligibility
If your order includes a subscription, the 30-Day Money-Back Guarantee applies only to your first shipment.
It is the customer's responsibility to manage, modify, pause, or cancel the subscription before the next renewal date.
Subscription renewals processed after the initial 30-day guarantee period are generally not eligible for refunds unless otherwise required by applicable law.
Failure to cancel a subscription before the renewal billing date does not automatically qualify for a refund.
3.2 Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS YOU CANCEL IT. YOUR SELECTED PAYMENT METHOD WILL BE CHARGED AT THE BILLING INTERVAL YOU CHOSE DURING CHECKOUT (GENERALLY EVERY 30 DAYS OR YOUR SELECTED DELIVERY CADENCE). BY PLACING YOUR INITIAL ORDER, YOU EXPRESSLY AGREE TO THESE AUTOMATIC RENEWAL TERMS.
3.3 Cancellation
You may cancel your subscription at any time.
To avoid your next recurring charge, cancellation must be completed at least twenty-four (24) hours before your next scheduled billing date.
To cancel your subscription, contact us at:
or through your customer account portal.
Unless otherwise required by law, cancellations become effective for future billing cycles. Charges that have already been successfully processed before cancellation may not be refundable.
3.4 Billing Information
You are responsible for providing accurate, complete, and current billing information.
You agree to promptly update any changes to your billing details, payment method, email address, shipping address, or other account information through your customer account or by contacting:
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at support@petvola.com within forty-eight (48) hours of delivery with your order number and supporting photos. You do not need to return the damaged item unless requested by us. We will send a replacement at no additional cost or issue a full refund, at our discretion. This remedy is available in addition to, and does not affect, your 30-Day Money-Back Guarantee eligibility.
5. Order Cancellations
You may request cancellation of a one-time order within two (2) hours of purchase by contacting support@petvola.com.
Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-Day Money-Back Guarantee will apply.
A $2.00 administrative processing fee may apply to order cancellations to cover payment processing and administrative costs.
6. How to Request a Refund
To submit a refund request within the eligible 30-day window:
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Email support@petvola.com with your order number and the reason for your request.
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Our team will review your request and respond within three (3) business days.
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Approved refunds will be issued to your original payment method. Bank or card provider processing times may vary.
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A confirmation email will be sent once your refund has been processed.
Once your return is approved, ship the item using a reliable carrier with tracking to the return address provided in your Return Authorization. Package the item securely in its original packaging.
Refunds will generally be processed within ten (10) business days after the returned item has been received and inspected. Bank or card provider posting times may vary.
7. Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, please contact support@petvola.com so we can initiate a carrier investigation.
Eligibility for a replacement or refund for lost shipments will be determined after completion of the carrier investigation and is subject to the applicable 30-day refund period.
PETVOLA is not responsible for packages that are lost, delayed, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
8. Shipping Costs
Shipping and handling charges are non-refundable except where required by applicable law.
Return shipping costs are the customer's responsibility unless the item received was defective, damaged, or incorrect, in which case PETVOLA will cover the applicable return shipping costs.
9. Policy Amendments
PETVOLA reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Any changes become effective immediately upon publication on our Website.
Your continued use of our Website or purchase of our products after changes are published constitutes your acceptance of the then-current version of this Refund & Return Policy.
10. Acknowledgment of Policy
BY PLACING AN ORDER WITH PETVOLA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OF THIS REFUND & RETURN POLICY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS.
Contact Information
For all refund and return inquiries, please contact us at:
Aurum Ventures LLC
1357 Ridgeway Street
Pomona, CA 91768
United States
Email: support@petvola.com