Shipping policy

PETVOLA SHIPPING POLICY

Last Updated: July 12, 2026

Overview

PETVOLA
Operated by: Aurum Ventures LLC
1357 Ridgeway Street
Pomona, CA 91768
United States

ships PETVOLA pet supplements and pet wellness products to customers throughout the United States and to selected international destinations.

All orders are subject to the shipping terms described in this Shipping Policy.

Product availability may vary by country or region due to local rules concerning animal supplements, pet food products, ingredients, labeling, customs, or import restrictions. Where a Product cannot be shipped to a selected destination, you will generally be notified during checkout before payment is completed.

United States Shipping

Order Processing Time

United States orders are normally processed within 1 to 2 business days after payment confirmation.

Business days exclude:

  • Saturdays;

  • Sundays;

  • Federal holidays; and

  • Days on which our warehouse or shipping carriers are closed.

Orders placed after 12:00 PM Eastern Time may begin processing on the following business day.

Processing times may be longer during:

  • Holidays;

  • Promotional events;

  • Product launches;

  • High-volume sales periods;

  • Inventory shortages;

  • Severe weather; or

  • Other events outside our reasonable control.

Processing time is separate from shipping and delivery time.

Shipping Methods and Estimated Delivery

Shipping Method Estimated Delivery Notes
Standard Shipping 5 to 7 business days Free on all qualifying U.S. orders
Expedited Shipping 2 to 3 business days Additional charge calculated at checkout
Overnight Shipping 1 business day Available only for qualifying orders and destinations

 

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed.

Free Standard Shipping

PETVOLA offers free standard shipping on qualifying U.S. orders unless otherwise stated during checkout or in a specific promotion.

There is currently no minimum order value required for free standard shipping.

Free shipping does not include:

  • Expedited shipping;

  • Overnight shipping;

  • International shipping;

  • Additional address-correction charges;

  • Reshipping costs caused by an incorrect address; or

  • Other special shipping services.

United States Shipping Coverage

We may ship to:

  • All 50 U.S. states;

  • Washington, D.C.;

  • Puerto Rico;

  • Guam;

  • The U.S. Virgin Islands;

  • The Northern Mariana Islands;

  • P.O. boxes; and

  • APO, FPO, and DPO military addresses.

Certain expedited services may not be available for:

  • P.O. boxes;

  • Military addresses;

  • U.S. territories;

  • Alaska;

  • Hawaii; or

  • Remote locations.

Available shipping methods will be displayed during checkout.

International Shipping

Countries We Currently Ship To

PETVOLA may ship to the following destinations, subject to Product availability, carrier coverage, animal-product import rules, and local law:

Region Countries
North America Canada and Mexico
United Kingdom England, Scotland, Wales, and Northern Ireland
Europe Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland
Asia Pacific Australia, New Zealand, and Singapore
Middle East United Arab Emirates and Saudi Arabia

The destinations available during checkout represent our current supported shipping locations.

If a country is not available during checkout, we are not currently able to ship to that destination.

Available countries may be added, removed, or restricted without notice due to:

  • Local animal-supplement regulations;

  • Ingredient restrictions;

  • Customs requirements;

  • Carrier limitations;

  • Import prohibitions;

  • Regulatory changes; or

  • Operational considerations.

Estimated International Delivery Times

Destination Estimated Delivery Notes
Canada 5 to 10 business days Customs charges, duties, or taxes may apply
United Kingdom 7 to 14 business days Import VAT, duties, or processing charges may apply
European destinations 7 to 14 business days Import VAT, duties, and local restrictions may apply
Australia and New Zealand 10 to 18 business days GST, customs charges, or import restrictions may apply
Middle East and other supported destinations 10 to 21 business days Local duties, taxes, and customs processing may apply

These estimates begin on the date the order is shipped, not the date the order is placed.

International delivery may take longer due to:

  • Customs clearance;

  • Veterinary or agricultural inspection;

  • Ingredient or label reviews;

  • Local postal delays;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect recipient information;

  • Carrier disruptions; or

  • Government import procedures.

PETVOLA does not control customs authorities and cannot guarantee international delivery dates.

International Shipping Charges

International shipping charges are calculated during checkout based on factors that may include:

  • Destination country;

  • Destination address;

  • Package weight;

  • Package dimensions;

  • Order value;

  • Shipping carrier; and

  • Selected shipping method.

The applicable shipping charge will be displayed before you submit payment.

PETVOLA does not intentionally add undisclosed shipping charges after checkout.

Customs duties, import taxes, VAT, brokerage fees, inspection fees, and local handling fees may still be charged separately by government authorities or carriers.

Product Availability by Destination

Pet supplements and pet wellness products may be regulated differently from one country to another.

A Product that is lawfully sold in the United States may be restricted, classified differently, or prohibited in another jurisdiction because of:

  • A specific ingredient;

  • Ingredient concentration;

  • Animal species;

  • Product format;

  • Labeling;

  • Health or wellness claims;

  • Manufacturing documentation;

  • Import-license requirements; or

  • Local veterinary, animal-feed, agricultural, or customs rules.

Product Restrictions at Checkout

If a Product cannot be shipped to your selected destination:

  • You may receive a notification during checkout;

  • The restricted Product may need to be removed from your cart;

  • Your order may be prevented from completing; or

  • We may contact you before fulfillment if the restriction is identified after checkout.

A Product restriction does not necessarily indicate a Website error.

It may reflect:

  • Local law;

  • Carrier restrictions;

  • Customs requirements;

  • Ingredient regulations; or

  • PETVOLA’s decision not to ship a Product where regulatory status is unclear.

Product availability may change as formulas, laws, carrier rules, or government guidance change.

The checkout page generally provides the most current indication of whether a Product is available for your destination.

Customer Responsibility

You are responsible for confirming that the Products you purchase may legally be imported, received, possessed, and used in your destination country.

Acceptance of an order does not constitute a representation that the Product complies with every law applicable in the destination country.

Where we become aware of a material restriction before shipment, we may cancel the affected Product or order and issue an appropriate refund.

Customs, Duties, Taxes and Import Charges

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • Value-added tax;

  • Goods and services tax;

  • Brokerage charges;

  • Customs-processing fees;

  • Veterinary or agricultural inspection fees;

  • Local postal handling charges; or

  • Other government-imposed fees.

Unless expressly stated during checkout, these charges are not included in:

  • The Product price;

  • The shipping charge; or

  • The total collected by PETVOLA.

The recipient is responsible for paying applicable import charges.

PETVOLA does not control these charges and cannot reliably predict their amount.

You should contact the relevant customs, tax, veterinary, agricultural, or import authority before ordering if you need guidance regarding potential charges or restrictions.

Refusing to pay customs charges may cause an order to be:

  • Delayed;

  • Returned;

  • Abandoned;

  • Destroyed; or

  • Seized.

Refund eligibility for refused or unclaimed international orders is subject to our Refund Policy and may exclude:

  • Original shipping costs;

  • Return shipping costs;

  • Customs charges;

  • Carrier fees; and

  • Product value where the shipment is destroyed, abandoned, or not returned to us.

Order Tracking

A shipping-confirmation email containing available tracking information will normally be sent after your order is transferred to the carrier.

Tracking information may take up to 48 hours to display movement after the carrier receives the package.

International tracking may become limited after a package:

  • Leaves the United States;

  • Enters the destination country;

  • Is transferred to a local postal service; or

  • Enters customs processing.

Tracking information is provided by the shipping carrier. PETVOLA is not responsible for inaccurate, delayed, or incomplete carrier scans.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address.

This includes:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State or province;

  • Postal code;

  • Country;

  • Email address; and

  • Telephone number where required.

Contact support@petvola.com immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

PETVOLA is not responsible for delivery failure caused by:

  • An incorrect address;

  • An incomplete address;

  • Missing apartment or unit information;

  • An incorrect postal code;

  • An outdated forwarding address;

  • An incorrect recipient name;

  • An incorrect phone number; or

  • A customer’s failure to retrieve or accept a shipment.

Additional reshipping charges may apply.

Order Changes and Cancellations

Orders may enter fulfillment shortly after they are submitted.

Contact support@petvola.com as soon as possible if you need to:

  • Correct an address;

  • Change an order;

  • Cancel an order; or

  • Update recipient information.

We cannot guarantee that an order can be changed or cancelled after payment has been completed.

Once an order has been shipped, it can no longer be cancelled through the shipping process and may instead be subject to our Refund Policy.

Split Shipments

An order containing multiple Products may be shipped in separate packages because of:

  • Inventory availability;

  • Different warehouse locations;

  • Package weight;

  • Carrier requirements; or

  • Operational efficiency.

You may receive more than one tracking number.

Unless otherwise stated, you will not be charged additional shipping solely because we divided the order into multiple shipments.

Lost, Delayed, Damaged or Missing Orders

Delayed Orders

Carrier and customs delays may occur after a shipment leaves our facility.

If tracking is still updating, allow the carrier reasonable time to complete delivery.

Contact support@petvola.com if your order has not arrived within the applicable estimated delivery period.

Lost or Missing Packages

If a package appears lost or has not arrived, contact us within 30 days after the estimated delivery date.

We may:

  • Review the tracking history;

  • Contact the carrier;

  • Confirm the shipping address;

  • Request additional information;

  • Open a carrier investigation;

  • Provide a replacement; or

  • Issue a refund where appropriate.

A replacement or refund is not automatic and depends on the circumstances, carrier findings, our policies, and applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, parcel locker, entrance, reception desk, garage, side door, or other secure location.

  2. Ask household members, neighbors, building staff, or reception personnel.

  3. Allow up to 48 hours because some carriers mark packages delivered before final physical delivery.

  4. Contact the carrier using the tracking number.

  5. Contact PETVOLA at support@petvola.com if the package remains missing.

We may request a written statement or other reasonable documentation before approving a replacement or refund.

Damaged Orders

If an order arrives damaged, contact us as soon as possible and no later than 30 days after delivery.

Include:

  • Your order number;

  • A description of the damage;

  • Photographs of the shipping box;

  • Photographs of the shipping label;

  • Photographs of the damaged Product; and

  • The lot number or expiration date where visible.

Do not discard the packaging or damaged Product until we advise you that it is no longer required for the investigation.

Depending on the circumstances, we may provide:

  • A replacement;

  • A partial refund;

  • A full refund; or

  • Another appropriate resolution.

Incorrect or Missing Products

Contact support@petvola.com within 30 days after delivery if:

  • A Product is missing;

  • You received the wrong Product;

  • You received the wrong quantity; or

  • The package contents do not match the order confirmation.

Provide your order number and photographs where reasonably requested.

Product Safety and Temperature Exposure

Pet supplements may be sensitive to temperature, moisture, sunlight, and improper storage.

Temporary exposure to ordinary seasonal temperatures during shipping does not necessarily mean a Product is defective or unsafe.

After delivery, store Products according to the instructions shown on the Product label.

Do not use a Product if:

  • Its safety seal is missing or damaged;

  • The container appears opened or altered;

  • The Product has leaked;

  • There is visible contamination;

  • The Product appears materially different from the label description; or

  • You reasonably believe the Product may be unsafe.

Contact support@petvola.com before using a Product that arrives in questionable condition.

Undeliverable, Refused and Returned Packages

A shipment may be returned to us because of:

  • An incorrect or incomplete address;

  • Delivery refusal;

  • Failure to retrieve the package;

  • Failed delivery attempts;

  • Unpaid customs charges;

  • Import restrictions; or

  • Customs rejection.

If a package is returned, we may:

  • Reship it after collecting additional shipping charges;

  • Refund eligible Product costs;

  • Deduct non-refundable shipping or carrier charges;

  • Deduct customs or return costs; or

  • Decline a refund where the Product is not returned to us.

Refunds are governed by our Refund Policy and applicable law.

Subscription Orders

Subscription orders are shipped according to the shipment frequency selected during enrollment.

You are responsible for updating your:

  • Shipping address;

  • Billing information;

  • Product selection; and

  • Subscription preferences

before the next subscription order enters processing.

Changes made after processing begins may apply only to future shipments.

Cancelling a subscription does not necessarily cancel an order that has already been billed or entered fulfillment.

Review our Subscription Terms and Refund Policy for additional information.

Shipping Promotions

Shipping discounts and free-shipping promotions may be subject to additional conditions, including:

  • Geographic limitations;

  • Minimum purchase requirements;

  • Eligible Products;

  • Promotion dates;

  • Shipping-method restrictions; and

  • Exclusions for international orders or remote areas.

Where promotional terms conflict with this general Shipping Policy, the more specific promotional terms will control for that promotion.

Contact Information

For shipping questions, contact:

PETVOLA
Operated by: [LEGAL ENTITY NAME]
Address: [BUSINESS ADDRESS]

Email: support@petvola.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Website: petvola.com

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

  • Shipping carriers;

  • Delivery services;

  • Supported countries;

  • Product availability;

  • Customs requirements;

  • Business operations; or

  • Applicable law.

The current version will be published at:

petvola.com/policies/shipping-policy

Changes become effective on the “Last Updated” date shown at the top of this Policy.

Orders already completed will remain subject to the terms and disclosures presented at the time of purchase, except where a change is required by law.