Shipping policy

PETVOLA SHIPPING POLICY

Last Updated: August 23, 2026

Overview

PETVOLA is operated by:

PETVOLA LLC
412 N Main St, Suite 100
Buffalo, WY 82834
United States

PETVOLA ships pet supplements and pet wellness products throughout the United States and to selected international destinations.

All orders are subject to the terms described in this Shipping Policy.

Product availability may vary by country or region because of local requirements concerning animal supplements, pet wellness products, ingredients, labeling, customs, or import restrictions.

Where a product cannot be shipped to a selected destination, the product may be restricted during checkout or the affected order may be cancelled before shipment.

1. United States Shipping

1.1 Order Processing Time

United States orders are normally processed within 1–2 business days after payment confirmation.

Business days exclude:

  • Saturdays

  • Sundays

  • U.S. federal holidays

  • Days on which our applicable warehouse or shipping carriers are closed

Orders placed after 12:00 PM Eastern Time (ET) may begin processing on the following business day.

Processing times may be longer during:

  • Holidays

  • Promotional events

  • Product launches

  • High-volume sales periods

  • Inventory shortages

  • Severe weather

  • Carrier disruptions

  • Events outside our reasonable control

Processing time is separate from shipping and delivery time.

1.2 Shipping Methods & Estimated Delivery

Shipping Method Estimated Delivery Notes
Standard Shipping 5–7 business days Free on qualifying U.S. orders
Expedited Shipping 2–3 business days Additional charge calculated at checkout
Overnight Shipping 1 business day Available only for qualifying orders and destinations

Delivery estimates begin after an order has completed processing and has been transferred to the applicable shipping carrier.

All delivery dates are estimates and are not guaranteed.

Actual delivery times may vary because of carrier operations, weather, holidays, destination, address issues, or other circumstances outside PETVOLA's reasonable control.

1.3 Free Standard Shipping

PETVOLA currently offers free standard shipping on qualifying U.S. orders unless otherwise disclosed during checkout or as part of a specific promotion.

Unless otherwise stated, there is currently no minimum purchase amount required for qualifying free standard U.S. shipping.

Free standard shipping does not include:

  • Expedited shipping

  • Overnight shipping

  • International shipping

  • Address-correction charges

  • Reshipping costs caused by incorrect customer information

  • Other special shipping services

Available shipping options and applicable charges will be displayed during checkout.

1.4 United States Shipping Coverage

Subject to carrier availability and product restrictions, PETVOLA may ship to:

  • All 50 U.S. states

  • Washington, D.C.

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • Northern Mariana Islands

  • P.O. boxes

  • APO, FPO, and DPO military addresses

Certain shipping methods, particularly expedited or overnight services, may not be available for:

  • P.O. boxes

  • Military addresses

  • U.S. territories

  • Alaska

  • Hawaii

  • Remote locations

The shipping methods available for your specific address will generally be displayed during checkout.

2. International Shipping

2.1 International Availability

PETVOLA may offer international shipping to selected destinations subject to:

  • Product availability

  • Carrier coverage

  • Customs requirements

  • Local animal-product regulations

  • Ingredient restrictions

  • Import requirements

  • Applicable law

The destinations available during checkout represent the locations to which we are currently able to offer shipping for the applicable order.

If your country or destination is not available during checkout, we are not currently able to ship the applicable order to that destination.

Available countries may be added, removed, or restricted at any time because of:

  • Local animal-supplement regulations

  • Ingredient restrictions

  • Customs requirements

  • Carrier limitations

  • Import restrictions

  • Regulatory changes

  • Operational considerations

2.2 Estimated International Delivery Times

Where international shipping is available, estimated delivery times may vary considerably depending on destination and customs processing.

Typical estimates may include:

Destination Estimated Delivery
Canada 5–10 business days
United Kingdom 7–14 business days
European destinations 7–14 business days
Australia & New Zealand 10–18 business days
Middle East & other supported destinations 10–21 business days

These estimates begin when the applicable order is shipped, not when the order is placed.

International delivery may take longer because of:

  • Customs clearance

  • Veterinary or agricultural inspections

  • Ingredient or labeling reviews

  • Local postal delays

  • Public holidays

  • Remote delivery locations

  • Incorrect recipient information

  • Carrier disruptions

  • Government import procedures

  • Events outside PETVOLA's reasonable control

PETVOLA does not control customs authorities or international carriers and cannot guarantee international delivery dates.

2.3 International Shipping Charges

International shipping charges are calculated during checkout and may depend on:

  • Destination country

  • Destination address

  • Package weight

  • Package dimensions

  • Order value

  • Shipping carrier

  • Selected shipping method

The applicable shipping charge will be displayed before the order is submitted.

Additional customs duties, import taxes, VAT, GST, brokerage charges, inspection fees, or local handling fees may be charged separately by government authorities, customs agencies, or carriers.

3. Product Availability by Destination

Pet supplements and pet wellness products may be regulated differently between jurisdictions.

A product lawfully sold in the United States may be restricted, regulated differently, or prohibited in another jurisdiction because of:

  • Specific ingredients

  • Ingredient concentrations

  • Intended animal species

  • Product format

  • Labeling requirements

  • Product claims

  • Manufacturing documentation

  • Import-license requirements

  • Veterinary regulations

  • Animal-feed regulations

  • Agricultural regulations

  • Customs requirements

If a product cannot be shipped to your selected destination:

  • You may receive a notification during checkout

  • The affected product may need to be removed from your cart

  • Checkout may be prevented

  • PETVOLA may contact you before fulfillment

  • PETVOLA may cancel and refund the affected product or order

Product availability may change as formulas, regulations, carrier requirements, or government guidance change.

3.1 Customer Responsibility for International Orders

Customers placing international orders are responsible for determining whether the products they purchase may legally be imported, received, possessed, and used in their destination jurisdiction.

Acceptance of an order does not constitute a representation or guarantee by PETVOLA LLC that a product complies with every law, regulation, or import requirement applicable in the customer's destination.

Where PETVOLA becomes aware of a material shipping or import restriction before shipment, we may cancel the affected product or order and issue an appropriate refund.

4. Customs, Duties, Taxes & Import Charges

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • GST

  • Brokerage charges

  • Customs-processing fees

  • Veterinary or agricultural inspection fees

  • Local postal handling charges

  • Other government-imposed fees

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge collected by PETVOLA.

The recipient is responsible for applicable import charges unless otherwise expressly stated during checkout.

PETVOLA LLC does not control these charges and cannot guarantee or predict their amount.

Customers should consult the applicable customs, tax, veterinary, agricultural, or import authorities if they require information regarding potential charges or restrictions.

Failure or refusal to pay required customs or import charges may result in a shipment being:

  • Delayed

  • Returned

  • Abandoned

  • Destroyed

  • Seized

Any refund eligibility for refused, abandoned, or unclaimed international shipments will be determined in accordance with our Refund & Return Policy and applicable law.

5. Order Tracking

After an order has been transferred to the shipping carrier, PETVOLA will generally send a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours after shipment to display movement.

International tracking may become limited when a package:

  • Leaves the United States

  • Enters the destination country

  • Transfers to a local postal provider

  • Enters customs processing

Tracking information is generated by the applicable carrier. PETVOLA LLC cannot guarantee that carrier tracking information will always be complete, accurate, or updated in real time.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including where applicable:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Email address

  • Telephone number

If you notice an error after placing an order, contact:

support@petvola.com

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

PETVOLA LLC is not responsible for delivery failures resulting from inaccurate or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.

Additional shipping charges may apply if an order must be reshipped because of incorrect customer-provided information.

7. Order Changes & Cancellations

PETVOLA orders may enter fulfillment shortly after being submitted.

Contact support@petvola.com as soon as possible if you need to:

  • Correct an address

  • Modify an order

  • Cancel an order

  • Update recipient information

Under our Refund & Return Policy, customers may request cancellation of a one-time order within two (2) hours of purchase.

However, because orders may enter fulfillment quickly, cancellation cannot be guaranteed once processing has begun.

Once an order has been shipped, it cannot be cancelled through the shipping process and will instead be subject to the applicable terms of our Refund & Return Policy.

8. Split Shipments

Orders containing multiple products may occasionally be shipped separately because of:

  • Inventory availability

  • Different fulfillment locations

  • Package weight

  • Carrier requirements

  • Operational efficiency

Customers may therefore receive multiple packages and tracking numbers for a single order.

Unless otherwise disclosed, customers will not be charged additional shipping fees solely because PETVOLA divides an order into multiple shipments.

9. Lost, Delayed, Damaged or Missing Orders

9.1 Delayed Orders

Carrier and customs delays may occur after an order leaves our fulfillment facility.

If tracking continues to update, please allow the carrier reasonable time to complete delivery.

If your order has not arrived within the applicable estimated delivery period, contact:

support@petvola.com

Our support team may review the tracking information and, where appropriate, initiate an investigation with the carrier.

9.2 Lost or Missing Packages

If a package appears lost or has not arrived, contact us within 30 days after the estimated delivery date.

PETVOLA may:

  • Review tracking history

  • Confirm the shipping address

  • Contact the carrier

  • Request additional information

  • Initiate a carrier investigation

  • Provide a replacement

  • Issue a refund where appropriate

Replacement or refund eligibility depends on the circumstances, available carrier information, PETVOLA's applicable policies, and applicable law.

9.3 Packages Marked as Delivered

If carrier tracking indicates that your package was delivered but you cannot locate it:

  1. Check your mailbox, parcel locker, entrance, reception area, garage, side door, and other possible secure delivery locations.

  2. Ask household members, neighbors, building staff, or reception personnel.

  3. Allow up to 48 hours, as carrier delivery scans may occasionally precede final physical delivery.

  4. Contact the shipping carrier using your tracking number.

  5. If the package remains missing, contact support@petvola.com.

PETVOLA may request reasonable supporting information before approving a replacement or refund.

9.4 Damaged Orders

If an order arrives damaged, please contact support@petvola.com as soon as reasonably possible.

To help us evaluate the issue, provide:

  • Your order number

  • A description of the damage

  • Photographs of the shipping package

  • Photographs of the shipping label

  • Photographs of the damaged product

  • Lot number or expiration date where visible

Do not discard the affected product or packaging until our support team advises you that it is no longer required.

Depending on the circumstances and applicable law, PETVOLA may provide:

  • A replacement

  • A partial refund

  • A full refund

  • Another appropriate resolution

9.5 Incorrect or Missing Products

Contact support@petvola.com if:

  • A product is missing

  • You received the wrong product

  • You received an incorrect quantity

  • Package contents do not match your order confirmation

Please provide your order number and photographs where reasonably requested.

10. Product Safety & Temperature Exposure

Pet supplements may be sensitive to temperature, moisture, sunlight, and improper storage.

Temporary exposure to ordinary seasonal temperatures during shipping does not necessarily indicate that a product is defective or unsafe.

After delivery, products should be stored according to the instructions provided on the applicable product label.

Do not use a product if:

  • Its safety seal is missing or damaged

  • The container appears opened or altered

  • The product has leaked

  • There is visible contamination

  • The product appears materially different from its expected condition

  • You reasonably believe the product may be unsafe

Contact support@petvola.com before using a product that arrives in questionable condition.

For concerns regarding your pet's health or the suitability of a product for a particular animal, consult a licensed veterinarian.

11. Undeliverable, Refused & Returned Packages

A shipment may be returned because of:

  • Incorrect or incomplete shipping information

  • Delivery refusal

  • Failure to retrieve the package

  • Failed delivery attempts

  • Unpaid customs charges

  • Import restrictions

  • Customs rejection

Where permitted by applicable law, PETVOLA may:

  • Reship the order after collecting applicable additional shipping charges

  • Refund eligible product costs

  • Deduct non-refundable shipping or carrier charges

  • Deduct applicable customs or return costs

  • Decline a refund where the product is abandoned, destroyed, seized, or otherwise not returned to PETVOLA

Refund eligibility is governed by the PETVOLA Refund & Return Policy and applicable law.

12. Subscription Orders

Subscription orders are shipped according to the delivery frequency selected when the subscription is established.

Customers are responsible for updating their:

  • Shipping address

  • Billing information

  • Product selections

  • Subscription preferences

before the next subscription order enters processing.

Changes made after an order has entered processing may apply only to future shipments.

Cancelling a subscription does not automatically cancel an order that has already been billed or entered fulfillment.

To help ensure cancellation before the next recurring charge, customers should submit their cancellation at least 24 hours before the next scheduled billing date.

Please review our Refund & Return Policy and applicable subscription terms for additional information.

13. Shipping Promotions

Free-shipping offers and other shipping promotions may be subject to additional conditions, including:

  • Geographic limitations

  • Minimum purchase requirements

  • Eligible products

  • Promotional periods

  • Shipping-method restrictions

  • International exclusions

  • Remote-area exclusions

Where specific promotional shipping terms differ from this general Shipping Policy, the terms disclosed for the applicable promotion will control to the extent permitted by law.

14. Contact Information

For shipping-related questions, please contact:

PETVOLA LLC
412 N Main St, Suite 100
Buffalo, WY 82834
United States

Customer Support: support@petvola.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Website: petvola.com

15. Changes to This Shipping Policy

PETVOLA LLC may update this Shipping Policy from time to time to reflect changes involving:

  • Shipping carriers

  • Delivery services

  • Supported destinations

  • Product availability

  • Customs requirements

  • Business operations

  • Applicable laws or regulations

The current version will be published on the PETVOLA Website.

Changes become effective on the Last Updated date displayed at the top of this Shipping Policy unless otherwise stated or required by applicable law.

Orders already placed remain subject to applicable laws and the terms and disclosures governing the order at the time of purchase.

16. Related Policies

This Shipping Policy should be read together with PETVOLA's:

  • Refund & Return Policy

  • Terms & Conditions

  • Privacy Policy

  • Subscription terms

  • Legal Notice

If you have questions concerning an order or shipment, contact support@petvola.com.